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⁣First Impression Training (FIT) is a people development organization, specializing in the call and contact center environment, focused on creating lasting, positive change in the way your people interact with your prospects, customers, and each other. Our talented pool of consultants has a wealth of experience in the customer service arena and we fully appreciate the opportunities and challenges that exist within frontline operations today. We're passionate about developing the skills, attitudes, and behaviors of every individual who impacts the customer experience and an organization's success.

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Ryan Singer, Basecamp's head of Product Strategy, starts out a multi-part series by talking about how we decide what to work on every 6 weeks. From the strategy to pitches, to project selection, to project budgeting, to integrated teams, to the expectation of completion by the end of the cycle, this video sets the foundation for what comes next.

⁣Execute on most important priorities.

To live a more balanced existence, you have to recognize that not doing everything that comes along is okay. There's no need to overextend yourself. All it takes is realizing that it's all right to say no when necessary and then focus on your highest priorities.

April Underwood of Slack talks about how customer feedback can get overwhelming ad how a great team can help narrow these down without compromising on the output and taking customers for granted.