What makes for a great team leader within a front line operation?

38 Views· 09/12/21
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⁣First Impression Training (FIT) is a people development organization, specializing in the call and contact center environment, focused on creating lasting, positive change in the way your people interact with your prospects, customers, and each other. Our talented pool of consultants has a wealth of experience in the customer service arena and we fully appreciate the opportunities and challenges that exist within frontline operations today. We're passionate about developing the skills, attitudes, and behaviors of every individual who impacts the customer experience and an organization's success.

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